The Cuscal Difference
Established Leader
Cuscal is Australia's leading wholesale provider of transactional banking, liquidity and capital management products to specialist financial service retailers.
As an established presence in the financial services sector, Cuscal's customers manage more than $30 Billion worth of assets.
Our customers are supported by a full suite of services - including relationship management, risk, call centre, marketing and business strategy.
Read up about Cuscal's:
- Unique partnering approach
- Strategic Benefits
- Credentials
- Tailored solutions
- Capacity to deliver
- Exclusive business to business focus
Cuscal is entering an exciting new era as it seeks to broaden its customer and revenue base for the benefit of all stakeholders. Building on a history of delivering outstanding service to credit unions in Australia, Cuscal’s unique approach to partnering has been successful in a number of new market segments.
Cuscal offers an extensive portfolio of products and services, and a proven ability to deliver them at market-competitive rates to a range of specialist financial institutions. Cuscal’s product and service offering spans capital and liquidity management and transactional banking services such as payments, cards and EFT acquiring.
Cuscal’s service package is complemented by extensive partnerships with other respected suppliers in financial services to provide a cost effective, speed to market, gateway to Australia’s financial community. With demonstrated experience serving more than 150 specialist financial institutions, Cuscal has proven strengths and enjoys consistently high ratings on customer satisfaction indicators.
The Cuscal offering is both respected and competitive. Cuscal’s strong history of superior service to credit unions positions Cuscal well to partner with an array of other specialist financial institutions.
Customers enjoy the advantage of two strategic benefits from their partnership with Cuscal – Aggregation and Access.
Aggregation
Through aggregation, the buying power of products and services for specialist financial institutions is greatly enhanced when done collectively. Cuscal buys and produces an array of products and services. These services are bought or operated on behalf of customers representing more than 30 billion dollars of assets in total. Clear, demonstrable advantage on the cost and quality of operation is available to all through this system of aggregation.
Access
Access to the Australian capital markets, payment systems, card schemes and inter-institutional settlement arrangements is Cuscal’s core offering to its customers.
Cuscal is a member of the Australian Payments Clearing Association (APCA) and is represented on its Board of Directors and each of the four clearing stream Management Committees. Through this membership, we represent and act as a processor and agent for all of our customers for cheque, direct entry, electronic funds transfer (ATM and EFTPOS) and high value transaction processing.
Cuscal provides a low cost of entry for customers to card schemes through our principal membership of Visa International and our strategic alliance with Citigroup for the provision of a MasterCard credit card.
Access to these payment mechanisms and card schemes is further enhanced through our bilateral agreements with all of the financial institutions operating in Australia. Contracting for services with Cuscal provides customers with access to the infrastructure of all four major banks, regional banks, foreign banks and building societies. Cuscal’s access systems are supported by robust, resilient and fault tolerant technologies and settlement services.
The Cuscal edge
Cuscal’s customer value proposition focuses on four key attributes.
Customers are able to gain leverage off Cuscal’s credentials as an approved deposit taking institution, AA- S&P credit ratings, membership of APCA and principal membership of both Visa and MasterCard card schemes.
Flexibility is a key requirement for specialists in financial services. Cuscal has the ability to tailor solutions to accommodate different brands, technologies and product features. This sets us apart from the market.
Getting customers to market through disciplined project management practices is a Cuscal core competency. Skilled project managers have achieved an enviable reputation for delivery across large and small projects. Delivery on time, to budget and specification is our promise.
Once operational customers experience Cuscal’s process management capability. All of Cuscal’s processes are documented in detail and measured daily reducing our customer’s operational risks. This attribute provides assured day in, day out transaction processing and settlement.
Exclusive Business to Business Focus
Cuscal operates exclusively on a business to business basis. Simply put, “we don’t do retail”. This operating model gives our customers greater assurance and protection of their retail customers.
These four key attributes combined with our aggregation and access business model provides a unique partnering opportunity for specialist financial institutions in Australia.